The sequence in brief
- Kunden sehen sich Ihre Online-Präsenz an Katalog
- Kunden fügen Artikel zu einem Warenkorb
- Der Kunde fährt fort mit Kasse
- Das System berechnet Fracht Und Umsatzsteuer, if any.
- Customer pays through a Zahlungsportal (or one of other payment methods)
- Der Händler erhält eine Auftragsbenachrichtigung Und payment reciept per E-Mail
- Merchant ships the goods.
From your customers perspective
It is helpful to view things from your customers perspective, this is how it might proceed from their point of view
- The customer may click a product classification link first
- Der Kunde kann Ihre Produkte suchen oder durchstöbern.
- Then click on a product title for more information
- Click on the "buy" button to add this product to their shopping cart
- Change the quantity and press "click update"
- Continue shopping perhaps adding additional items to their cart, or...
- Enter a delivery address
- Tax and shipping charges are automatically calculated, if any
- Enter remaining order details (you may collect information about the order such as size or colour)
- They the choose their payment method (an order will then be emailed to you the merchant)
- The customer then completes the payment by their chosen method (If the customer choses "credit card", then a secure form will appear to collect credit card details)
After you have received confirmation of payment you can then ship the goods
Once you have set up your shopping cart system it is a great idea to navigate through the above processes.
Is it smooth and enjoyable? Are their any changes you think could improve it?
Testing and becoming familiar with your own system will enable you to understand and thus effectively communicate with your customers
More From This Section
FAQ Topics
The Basics
Building your site
- Pages
- Content Editor Modes Explained
- - DRAG DROP Editor (Default)
- - CONTENTBOX Editor (Advanced)
- - WORD STYLE Editor (TinyMCE)
- - LIVE Editor (Click to Edit Mode)
- Styling Content
- Images / Backgrounds
- Banners and Sliders
- Uploading content
- Design Templates
- Forms
- More Q & A
- Menus
- Mobile Styling and Optimisation
Advanced Page Types
E-Commerce
- Shopping Basics
- Category Management
- Produkte
- Product Options
- Layout and Formatting
- Zahlungsoptionen
- Processing Orders
- Advanced Ecommerce
- Product Pricing, Currencies
- Plugins
- Wholesale
- Bookings Management System
- Freight - Couriers
- Stock & Quantities
- Vouchers, Discounts, Loyalty Points
- Selling Photos / Prints
- Shopping Cart Add-on Page types
- Advanced APIs / Add ons
- Kassensystem (POS)
- Reports
- Orders / Invoices
Email & Membership
- Member Management
- Members Pages / Template Customisations
- From Addresses and Reply To Email Notifications
- Global Enquiry form options
- Standard Field Names
- Webmail
- Bulk Email
- CRM Features
- Email Campaigns
- Forums & Blogs
- Pop3/Imap Email Services
- Scams and Hoaxes
- Lead Magnets / Growing Your Customer Database
Promoting your site
Advanced
- Power User Options
- Form Spam Filtering
- Wordpress
- PHP Setup
- [TAGS]
- jQuery snippets
- Search External Links / Import external content
- HTML / CSS Snippets
- Embedding Web Fonts
- Loading additional Material Symbols styles
- FAQ Help Map
- Uploading local font files
- Advanced Template Customisation, CSS, etc
- Languages and Translations
